Maureen Faulk is the Direct-to-Consumer (DTC) Manager at Hook & Ladder, where she builds and nurtures relationships with wine club members, online customers, and wholesale partners. She oversees wine club operations, manages e-commerce fulfillment, and ensures every shipment and interaction reflects the care and quality Hook & Ladder is known for. For Maureen, DTC isn't just logistics—it's about connecting people to the wines they love and making them feel like part of the Hook & Ladder family, no matter where they are. Her attention to detail and genuine enthusiasm for customer service make every experience personal.